Welcome to 299bwt. We understand that sharing your personal information with an online gaming platform requires a great deal of trust. That is why 299bwt places the highest importance on your privacy. This Privacy Policy clearly explains what information 299bwt collects, how that information is used, and the steps we take to keep your data safe.
By using any 299bwt service, you are agreeing to this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our services and contact our support team.
This Privacy Policy has been prepared in English for users in Bangladesh. In the event of a legal dispute, the English version shall be considered the definitive version.
1 Introduction
299bwt is an internationally licensed online gaming and Sports Betting platform serving users in Bangladesh and around the world. We view user privacy not merely as a legal obligation, but as an ethical responsibility.
299bwt's Privacy Policy is built on international data protection laws and best practices. We believe transparency is the foundation of trust. That is why this policy is written in plain, straightforward language — so you always know exactly what we do with your information.
- This policy applies to the 299bwt website, mobile app, and all digital services.
- Your information is never sold to third parties.
- We collect only the information that is necessary — nothing more.
- We use industry-standard technology to protect your information.
2 What Information We Collect
299bwt collects various types of information from you. This information is gathered in two main ways — what you provide directly, and what is collected automatically as you use our platform.
| Data Type | Example | Purpose of Collection |
|---|---|---|
| Identity Information | Name, date of birth, national ID | KYC Verification |
| Contact Information | Email, phone number, address | Account Management |
| Financial Information | Payment methods, transaction history | Secure Payments |
| Usage Data | Login time, game history, betting records | Service Improvement |
| Device Information | IP address, browser, operating system | Security |
| Cookie Data | Session tokens, preference settings | User Experience |
299bwt never stores your full credit/debit card number or bank account PIN. All financial transactions are processed through secure third-party payment gateways.
3 How Your Data Is Used
299bwt uses your information only for specific, legitimate purposes. We never use your data for anything else without your consent. The primary purposes for which we use your information are outlined below:
- Account Management: Your information is used to create, verify, and secure your account.
- Payment Processing: Financial information is used to process deposits and withdrawals securely.
- KYC Verification: Identity information is verified to meet legal obligations and prevent fraud.
- Customer Service: Your contact information is used to resolve issues and provide support.
- Promotional Communications: With your consent, emails or SMS messages are sent to inform you about bonuses and offers.
- Platform Improvement: Data is used to analyze usage patterns and improve service quality.
- Fraud Prevention: Device and behavioral data are analyzed to detect unusual activity and keep the platform secure.
- Legal Compliance: Required information is provided to meet regulatory authority requirements.
299bwt never sells your information to marketing or advertising companies. Your data is used solely to ensure the services you receive.
4 How Long We Retain Your Data
299bwt does not retain your data longer than necessary. However, certain information must be kept for a defined period to meet legal obligations and security requirements.
- Account Information: Retained for a minimum of 5 years after account closure — required under anti-money laundering laws.
- Transaction Records: All financial transactions are retained for up to 7 years.
- Gaming History: Betting and gaming records are kept for up to 3 years.
- Support Contact: Customer service conversations are retained for up to 2 years.
- Log Files: System logs and access records are kept for up to 1 year.
Once the retention period expires, 299bwt securely and permanently deletes or anonymizes your data so that you can no longer be identified in any way.
5 Sharing Data with Third Parties
299bwt may share information with third parties in limited circumstances and under strict data protection agreements. Such sharing is always done for a specific purpose and with your protection in mind.
- Payment Providers: Payment gateways such as Mobile Banking, Nagad, and Rocket receive limited information solely for processing transactions.
- KYC Verification Provider: Licensed third-party agencies are used for identity verification.
- Game Providers: Game provider technology companies on our platform receive only limited, anonymized data.
- Law Enforcement Agencies: Information is disclosed to relevant authorities when required by court order or legal necessity.
- Audit Body: Required information is provided during investigations by the licensing authority.
299bwt never shares your information with advertising networks, data brokers, or social media companies.
6 Cookie Policy
The 299bwt website and app use cookies and similar tracking technologies. Cookies are small data files stored in your browser or device that help enhance your 299bwt experience.
- Essential Cookies: These cannot be disabled as they are essential for login sessions and security.
- Functional Cookies: Remembers your language preference, theme, and other settings.
- Analytics Cookies: Used to understand which sections of the website are most frequently visited.
- Security Cookies: Used to detect fraudulent login attempts and unusual account activity.
You can manage cookies through your browser settings. However, disabling essential cookies may cause some 299bwt features to not function properly.
7 Children's Privacy
299bwt is strictly for users aged 18 and above. We do not knowingly collect personal information from minors. If we become aware that a minor has registered an account on our platform, we will immediately close that account and delete all associated data.
Parents should ensure their children cannot access online gaming platforms. If your child has used 299bwt, please contact our support team immediately.
8 Your Rights
As a 299bwt user, you have several important rights regarding your own personal data. We want you to be fully aware of these rights.
To exercise any of these rights, please contact our support team. We generally respond to requests within 30 business days.
9 Data Protection Measures
299bwt employs state-of-the-art technical and organizational measures to protect your data. Our security infrastructure is continuously monitored and updated.
- 256-bit SSL Encryption: All communication between you and our servers is encrypted.
- Two-Factor Authentication (2FA): Add an extra layer of security to your account.
- Firewall Protection: Advanced firewall systems to prevent unauthorized access.
- Regular Security Audits: Third-party experts regularly audit our systems.
- Data Backup: Your data is regularly backed up on secure servers.
- Staff Training: All 299bwt staff are trained in data protection.
- Access Controls: Only authorized personnel have access to your information.
In the event of a data breach, 299bwt will notify the relevant regulatory authority within 72 hours and inform affected users as promptly as possible.
10 Policy Updates & Contact
299bwt may update this Privacy Policy as needed. For any significant changes, we will notify you on the platform and via your registered email. Continued use of the platform after changes have been made will be considered acceptance of the updated policy.
- The date of each update will be noted at the top of this page.
- To request a previous version, please contact our support team.
- For any privacy-related complaints or questions, please contact our Data Protection Officer.
Contact: [email protected] — For any privacy-related queries, our support team is available 7 days a week, 24 hours a day.
Why Is Your Data Safe at 299bwt?
End-to-End Encryption
Every data transfer on 299bwt is fully encrypted using 256-bit SSL technology — making it completely unreadable to anyone who might intercept it.
Rigorous KYC Process
Identity verification prevents fake accounts and fraud — keeping your account fully secure.
We Do Not Sell Your Data
299bwt never sells your personal information to third parties — this is our firm commitment.
Transparent Policy
Our Privacy Policy is written in plain, clear language — no complex legal jargon, just straightforward information.
Regular Security Testing
Our expert team regularly tests our systems to identify and resolve any vulnerabilities quickly.
In Your Control
You have the full right to view, correct, or request deletion of your data — at any time.